Terms of Service
Last updated: January 2025
1. Acceptance of Terms
By accessing or using FormJay ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
2. Description of Service
FormJay is an AI-powered document processing platform that enables users to:
- Upload and manage PDF form templates
- Extract data from documents using artificial intelligence
- Automatically fill PDF forms with extracted data
- Send documents for electronic signature via third-party services
- Attach source documents to generated PDFs
3. Account Registration
To use our Service, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Promptly update any information that becomes inaccurate
- Accept responsibility for all activities under your account
4. Subscription and Payments
4.1 Credit-Based System
Our Service operates on a credit-based subscription model:
- Document Credits - Used when generating filled PDF forms
- Signature Credits - Used when sending documents for e-signature
4.2 Billing
Subscriptions are billed monthly. You can customize your plan by selecting the number of document and signature credits you need. Payments are processed securely through Stripe.
4.3 Refunds
Unused credits do not roll over to the next billing period. Refunds are provided at our sole discretion and typically only for technical issues that prevented use of purchased credits.
5. Acceptable Use
You agree not to:
- Use the Service for any illegal purpose
- Upload malicious files or content
- Attempt to circumvent security measures
- Resell or redistribute the Service without authorization
- Use the Service to process documents you don't have rights to
- Overload or interfere with Service infrastructure
- Scrape, mine, or extract data from the Service
6. Intellectual Property
6.1 Our Property
The Service, including its design, features, and content, is owned by FormJay and protected by intellectual property laws. You may not copy, modify, or distribute our proprietary technology.
6.2 Your Content
You retain ownership of documents you upload. By using our Service, you grant us a limited license to process your documents solely for the purpose of providing the Service.
7. AI Processing Disclaimer
Our Service uses artificial intelligence to extract and process data. While we strive for accuracy, AI systems may occasionally make errors. You are responsible for reviewing extracted data and generated documents before use. We recommend human verification for critical or legal documents.
8. Third-Party Services
Our Service integrates with some third-party providers (such as Stripe for payment processing and Signwell for e-signatures). Your use of these services is subject to their respective terms and policies. We are not responsible for the actions or policies of third-party providers.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FORMJAY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.
Our total liability for any claims arising from these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11. Indemnification
You agree to indemnify and hold harmless FormJay from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.
12. Termination
We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our discretion. You may cancel your subscription at any time through your account settings or the Stripe customer portal.
13. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or prominent notice on our Service. Continued use after changes constitutes acceptance of the modified Terms.
14. Governing Law
These Terms shall be governed by the laws of the State of Texas, United States, without regard to conflict of law principles.
15. Contact
For questions about these Terms, please contact us through our website.